Learn how NYSHEX will guarantee the performance or resolution of your ocean contract.
NYSHEX Secured

The NYSHEX Guarantee

If your cargo doesn’t move according to contract, NYSHEX will guarantee that any financial penalties or MQC reductions outlined in the agreement are enforced in conjunction with the NYSHEX Member Handbook.
Clarity of Terms
Visibility of Performance
Resolution of Exceptions
Clarity of Terms

Align your carriers’ expectations with your expectations

The service contracts many shippers use today originated in the liner conference era. Many of the key terms are unclear with no accountability for not delivering on commitments.
Clarify when and where you need space and equipment,
Ensure your seasonality can be accommodated, and
Agree how to resolve exceptions when they happen.
Visibility of Performance

Keep track of contract compliance

Easily see when and where contracts are off track
Drill down into individual shipment milestones, and
Proactively take corrective actions when needed.
Resolution of Exceptions

Save time and don’t damage your relationships

NYSHEX independently flags exceptions,
Convenient process to manage any disputes, and
Fair resolution of all exceptions is guaranteed.

Trusted by
Shippers and

“I would recommend that any shipper seeking true visibility should take a long look at how NYSHEX could work for them. It is an excellent tool to ensure cargo moves as planned.”
Michael Bauer
International Transportation and Customs Manager

The Outcome

The outcome is aligned expectations between shipper and carrier, performance improvements based on shared data, and peace of mind in the dispute process.